FAQ

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Shopping & Ordering

Everything You Need to Know Before Making a Purchase

We want your shopping experience to be simple and stress-free. Below are answers to some of the most common questions about browsing, ordering, and buying from Kelly TV & Electronics.
Do you display prices on your website?

No – our website is brochure-style and does not show prices. This ensures you always get the most up-to-date deal. Simply contact us, and we’ll provide you with the current price and availability.

You can contact us directly by phone, email, or through our website’s contact form. Provide the product name or a brief description, and our team will respond with details on price, availability, and specifications.

At the moment, we do not offer direct online purchasing. Our focus is on personal service – we help you choose the right product and confirm all details before finalizing your order.

Yes, for certain special orders or large appliances, a small deposit may be required to secure your purchase. We’ll always let you know in advance if this applies.

Absolutely! We regularly provide bundle offers on TVs, appliances, and home electronics. Contact us to learn about our current promotions and customized package pricing.

We carry a wide range of popular items in stock. However, some models or brands may need to be ordered. If an item isn’t available immediately, we’ll inform you of the expected delivery time.

Yes, you can place an order over the phone. Our sales team will confirm product details, delivery, and payment options to make the process quick and easy.

Delivery & Installation

From Our Store to Your Home – Hassle-Free Delivery and Setup

We don’t just sell appliances – we make sure they get to your home safely and are set up properly. Here’s what you can expect with delivery and installation.
Do you provide home delivery?

Yes, we deliver directly to your door. Our team will schedule a time that works best for you, so there’s no need to worry about missed deliveries.

Delivery costs vary depending on your location and the size of the item. Local deliveries may be free or charged at a minimal rate. We’ll confirm the exact cost before your purchase.

Yes, we provide installation services for most appliances and TVs. Our trained technicians ensure everything is set up safely and works perfectly before they leave.

Yes, we offer removal of your old appliance when we deliver a new one. Just let us know in advance so we can make the proper arrangements.

Most deliveries are completed within 1–3 business days, depending on stock availability and your location. We always aim for fast, convenient scheduling.

Yes, we can deliver to locations outside our immediate area. Additional charges or extended delivery times may apply – please contact us for details.

Yes, our team can mount your TV and connect your Smart features, such as Wi-Fi, streaming apps, and sound systems, so everything’s ready to use.

After-Sales Service & Support

Here for You Long After Your Purchase

Our relationship doesn’t end at the checkout – we’re committed to providing after-sales care and technical support whenever you need it.
Do your products come with a warranty?

Yes, every product includes the manufacturer’s warranty. We’ll explain the coverage when you buy and help if you ever need to make a claim.

Contact us right away. We’ll guide you through basic troubleshooting and, if needed, arrange a technician visit or warranty repair.

Yes, our service department can repair most major brands, even if the appliance wasn’t purchased from us. Just share the model details, and we’ll provide a repair quote.

Yes, we stock and order genuine spare parts for most brands. Our team can help you find the exact part you need.

We service a wide range of trusted brands including LG, Samsung, Sony, Whirlpool, Panasonic, IFB, Bosch, and more. Contact us for a full list.

Repair time depends on the issue and part availability. Minor repairs are often completed within 1–3 days, while complex cases may take longer. We’ll keep you updated every step of the way.

Buying locally means you get personal service, expert advice, and real support when you need it. You can see products in person, get faster delivery, and enjoy reliable after-sales service – something online stores can’t always match.